Having a better understanding of why people post negative reviews can hopefully help your business mitigate them in the future. The good news is that only 23% of people post negative reviews for vengeance. So while it may seem like you are coming under attack, its likely not personal. As […]
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This is even more crucial in the tourism and travel industry, as people search for new things to do in unfamiliar cities. Vacations and experiences are intangible and produced and consumed at the same time, leading those to trust people who have gone through the experience, stayed at the hotel, […]
