Can you unplug it, blow off the dust, and then plug it back in? Then the customer would crawl under the desk. Find that they forgot to plug it in (or plugged it into the wrong port). Blow on the dust, plug it in, and say, “Yes, that’s fixed, thanks. This funny story is worth simply highlighting the importance of empathy and communication skills in customer service. Professionals: recognize and encourage customer service. Customer service will be excellent if you are excellent with the people who serve you. Offers incentives and careers to customer service professionals.
The first line of customer service
Generally does not need to be covered by professionals highly qualified in the technical knowledge of the service or product. As long as protocols for referring more complex incidents to more technical professionals exist and work. But some support services do require increasing that executive data qualification. And whether first-line or second-line, temporary or permanent, full-time or part-time, the most qualified professionals can become bored if they have to spend a lot of time solving standard customer support problems.
To maintain motivation in customer
Service services that require more technical professionals, they can be offered a career path so that they have the possibility of accessing other positions. Put the employee first and the customer second. When you put your employees first, they do the same for customers because they will be more satisfied. Satisfied workers provide better service to their customers because they care more about other people, including customers, are more agreeable, and have more motivation to improve.
Online customer service Connected clients need connected professionals Facebook is the social network that Spanish companies use the most to collect customer opinions, according to the Report on uses of social networks in companies 2014 by Adigital that @marialazaro cites in his blog : 71.35% of companies IG Users claim to use this network social to know the opinions of their clients and 68.23% the one they use most to retain clients. Although companies and customers prefer Twitter as a customer service channel, according to the study The Social Consumer. Maturity of Social Customer Service in the Spanish Market 2015 , prepared by Altitude.
